Overview

If you thought you canceled your Fubo account but are still seeing charges, this guide covers common causes and steps to resolve the issue.

Possible Reasons and Solutions

1. Incomplete Cancellation Process
   Your account will remain active if cancellation steps were not fully completed:
   • Log in to your Fubo account
   • Navigate to your account settings and confirm that the subscription status shows as canceled
   • If it does not, follow the full cancellation steps to ensure your account is closed
2. Billing Cycle Timing
   Fubo will charge for the full billing period if your cancellation was completed after you were billed for service:
   • Check your last payment date in your account settings
   • Note that for paid Fubo subscriptions, cancellations apply to the end of the current billing period
3. Multiple Fubo Accounts
   You may have more than one Fubo account:
   • Check if you used a different email address to register another account
   • Please contact us if you need help locating multiple accounts
4. Third-Party Billing
   If you subscribed to Fubo through a third-party provider (e.g. Roku), the cancellation process will need to be completed directly with that provider:
   • Confirm that you canceled directly with the third-party provider
   • Review their cancellation confirmation to verify that your Fubo subscription is closed

FAQs

Why do I see charges even after canceling?

Check your Fubo account status to ensure the cancellation was completed. If you created your account through a third-party provider, confirm the cancellation with them directly.

Can I get a refund for charges after I thought I canceled?

Fubo doesn’t provide refunds for prepaid or partial months of service.

How do I verify my account cancellation?

Log in to Fubo, go to your account, and check for a confirmation that your subscription is inactive:

• If your account is set to cancel, you’ll see the date that your subscription will end
• If your account is canceled, you’ll see a “welcome back” message inviting you to restart your subscription

Troubleshooting Steps

• Log In and Confirm Cancellation: Ensure your account shows as canceled in Fubo’s account settings
• Check for Multiple Accounts: Confirm that you don’t have another active Fubo account under a different email address
• Contact Fubo Support: If you still see charges after taking these steps, contact Fubo Support for assistance