There may be a few possible reasons for this:
- Your internet connection. We recommend having at least 20Mbps download speed. This would ensure a clear and consistent stream from our video player. Try this speed test to check your connection speed, then compare it to the recommendations here
- Your browser. We recommend using Chrome as your browser to access our site, as it has all of the necessary plug-ins by default that make it most compatible with our video player. You can download the browser for Mac or PC here