Overview

Our system can spot potential problems while you are trying to sign up, causing an error. Below are the reasons and how to resolve them.

🤔 Possible Causes for Signup Errors

Your Email Address Requires Verification

If our systems detect a potential issue with your email address, we’ll send a verification code to the address you entered. You’ll need to enter this code to continue the signup process.

👉 For any issues with verifying your email address, see: I’m having a problem verifying my email address

You’re Receiving a Message that You Already Have an Account 

There are a couple possible reasons you may see this message.

You Have an Incomplete Account

• If you create an account by entering an email/password, but leave the flow for any reason, a Fubo account was created
• Keep in mind that no charges will occur if no plan or billing information was provided

You Have an Expired Account

• You may be trying to sign up with an email address that is linked to a canceled Fubo subscription
• You will need to reactivate that account
• New customer discounts are limited to one per account and cannot be combined with other offers

In both cases listed above, you can sign in at fubo.tv/signin to resolve signup errors:

For Incomplete Accounts:

•  You will be directed to resume the signup process where you left off

For Expired Accounts:

• You will be directed to reactivate your subscription
• 👉 For details on reactivating your account, see: How do I restart my Fubo subscription?

I’m Receiving an Error When Entering My Payment Information

There are a number of possible reasons you may receive a payment error or message that your card has been declined.

👉 For help with payment issues, see: Why was my card declined?

None of the Above Reasons Apply, but I Still Can't Sign Up

Try using a different email or payment method to sign up for Fubo service.

If you’re still having issues with creating your account, contact us for more help using the link at the bottom of this page.