Overview
If the sound and video of a program on Fubo don't match, try the steps below. Most sync issues can be fixed with a few simple steps.
Click Start Troubleshooting below to run through steps that can resolve the issue:
If you're experiencing this issue while watching live programming, try changing the channel and returning to the original channel.
Fully close the Fubo app and relaunch it on your device.
Follow the device manufacturer's instructions to reboot your device.
Or perform a hard reset by unplugging the device from its power source for one minute, then rebooting.
Try streaming the same program in the Fubo app on a different compatible device.
The Provided Steps Didn't Fix the Issue; What Else can I Do?
If you were unable to fix the issue with your sound and video not matching up by using the steps provided, you'll be directed to contact us for more assistance. To resolve your issue faster, make note of the following information:
- Was the program live, on-demand, or a Cloud DVR recording
- The name of the program and episode information (if applicable - season and episode number or episode name)
- The channel the issue occurred on (if applicable)