Overview

The local channels you receive with your Fubo subscription, such as ABC, CBS, FOX, and CW, for example, are determined by your location when streaming Fubo. 

Depending on the device you’re using, your location is detected in one of two ways:

• GPS (mobile devices)
• IP Address (TVs, computers)

If you’re seeing local channels from another area, or not seeing local channels at all, this guide will help you troubleshoot. 

🛠️ Quick Fix (Try this First)

1. Set Your Home Network:
   • Log in to fubo.tv and confirm or update your Home Network settings
   • 👉 For more information, see: What is my Home Network?
2. Wait 5 Minutes:
   • Changes may take a few minutes to apply
3. Restart the Fubo App:
   • Fully close and relaunch the Fubo app on your device

If your issue persists, find your device type below for additional help.

🛟 Device-Specific Troubleshooting

📱 Mobile Devices (Phone/Tablet)

1. Ensure location services are enabled on your device
2. Change your location settings to use the highest accuracy setting on your device
   • 👉 You may need to consult your phone manufacturer’s instructions to change this setting
3. If you still aren’t receiving the correct local channels, please contact us using the links at the bottom of this page

🖥️ Web Browsers

1. Are you using mobile data or a hotspot connection?
   • 👍 If yes, try connecting to your home WiFi network and see if the channels return
     • 👉 If you don’t have a WiFi network available to connect to, reset your data connection by enabling and then disabling Airplane mode
   • 👎 If no, continue to the next step
2. Disable any ad-blocking plugins you may have installed
3. Using a desktop or laptop computer connected to your home WiFi network, test how your location appears to Fubo 👉 here
   • Does the ZIP code returned from this test match your current location?
     • 👍 If yes, please contact us using the links at the bottom of this page
     • 👎 If no, continue to the next step
4. Restart your router by unplugging it from the power source for 30 seconds and then plugging it back in
   • Once your router restarts, perform the location test again 👉 here
   • Does the ZIP code returned from this test now match your current location?
     • 👍 If yes, try accessing your channels again
     • 👎 If no, continue to the next step
5. If you’re still not receiving the correct local channels after trying these steps, contact us using the links at the bottom of this page, and for faster assistance, please have the following information available:
   • The results of your location test
   • Your actual ZIP code

📺 Connected Devices and Smart TVs

1. Are you using mobile data or a hotspot connection?
   • 👍 If yes, try connecting to your home WiFi network and see if the channels return
     • 👉 If you don’t have a WiFi network available to connect to, reset your data connection by enabling and then disabling Airplane mode
   • 👎 If no, continue to the next step
2. Using a desktop or laptop computer connected to your home WiFi network, test how your location appears to Fubo 👉 here
   • Does the ZIP code returned from this test match your current location?
     • 👍 If yes, please contact us using the links at the bottom of this page
     • 👎 If no, continue to the next step
3. Restart your router by unplugging it from the power source for 30 seconds and then plugging it back in
   • Once your router restarts, perform the location test again 👉 here
   • Does the ZIP code returned from this test now match your current location?
     • 👍 If yes, try accessing your channels again
     • 👎 If no, continue to the next step
4. If you’re still not receiving the correct local channels after trying these steps, contact us using the links at the bottom of this page, and for faster assistance, please have the following information available:
   • The results of your location test
   • Your actual ZIP code

🙋 Additional Questions

Why does this happen?

Sometimes, your device may be pinpointed to a location that’s not where you’re physically located.

This discrepancy in location data can lead to receiving the wrong local channels, such as channels from a neighboring city, or no local channels at all.

Can I prevent this from happening again?

Most internet service providers will use a dynamic IP address for your device, meaning your device’s IP address can change each time you connect it to the internet. 

Sometimes, your device may be assigned an IP address that’s not close to your physical location.

While dynamic IP addresses will work just fine for streaming Fubo, if you find that your location is frequently being incorrectly pinpointed, you may wish to speak with your internet service provider about possible solutions.