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We're aware of the following issues that may be impacting select customers. Our teams are actively working on fixes for these issues; there is no need to contact us.
The error message "Your current video setup is not permitted" is displayed when our systems detect an incompatible video setup that does not support the digital rights management requirements of the content owner (channel). These errors can occur when:
- You are using an external monitor connected to your computer
- Your HDMI cable or monitor is not compatible with the HDCP 2.2 standard
- You are watching select programming on a first-generation Amazon Fire TV or various Android Mobile/TV devices
For more information on this error and to see available troubleshooting, visit this article.
Check below for details on previous service disruptions in the past 30 days. If you are still experiencing an issue listed here, try the suggested workaround (if available), or contact us for more assistance.
Resolved [12:00 PM ET]
This incident has been resolved.
Identified [11:35 AM ET]
We are investigating an issue affecting streaming on CBS/Univision/UniMás channels. We are working to solve this issue as quickly as possible.