fuboTV Status

We are receiving reports that some customers may be experiencing an issue where the FuboTV app does not launch on their devices.

We are continuing to investigate the root cause of this issue and have determined it may be related to certain traffic filtering for firewall settings.

If you are experiencing an issue like the one described above, please try the following steps to confirm:

• Visit the fubo.tv website and sign in to your account; do you experience any errors?
• Launch the FuboTV app from a device connected to cellular data; are you able to stream content?

If you're able to launch the FuboTV app and stream from cellular data but not from your home internet, please try updating the following settings:

Some symptoms of this can include being unable to launch the app (infinite spinner on some connected devices), a no internet connection message (on some connected device/mobile), a block screen that looks like it came from an internet filter app (on chrome browser), an SSL protocol error message (on chrome browser). We should note some devices on the same wifi connection can work due to them using a different DNS connection.

Some users have mentioned they use a POD, a kind of wifi extender, and it uses  the Plume internet filter app mentioned below.

• If you use a traffic filtering service such as Fidium or Plume, ensure the fubo.tv domain is unblocked
  • For additional help with Plume, go here 
  • For additional help with Fidium, go here
  • For additional help with xfinity/comcast go here 
  • security edge and comcast business accounts - contact your ISP
• In your internet router's settings, find the setting for blocked domains; if fubo.tv is on this list, remove it
• Similarly, if there is a list of allowed or whitelisted domains, add fubo.tv to this list
  
  • For most routers, you can access your settings by opening a web browser and entering 192.168.1.1 in the address bar, or by utilizing a mobile app; this may not be the case for all routers though, consult your router's instruction manual for additional assistance on where to find your settings
• If you are unsure of where to find these settings or are unable to make the above changes yourself, please contact your internet service provider (ISP) for assistance and to ask about any internet filters and any security setting apps that might block domains/apps/websites.
  • We've so far identified the following ISPs may be experiencing this issue:
    • Consolidated Communications
    • Fairpoint/Fidium
    • Breezeline Internet
    • Armstrong Internet
    • Connect 2 First Internet LLC
    • planet access networks
    • wholesail networks llc
    • 4-county electric power association
    • comcast/spectrum/xfinity
    • Other providers that may utilize these networks (this is not an exhaustive list)
  • When contacting, you'll want to reference removing the fubo.tv domain from any blocked lists in order to be routed to the appropriate team.
• If you are more technically-inclined, you'll also want to look at changing your router's DNS server settings

We're working to get this issue resolved as quickly as possible, and will post any updates here as they become available. 

The error message "Your current video setup is not permitted" is displayed when our systems detect an incompatible video setup that does not support the digital rights management requirements of the content owner (channel). These errors can occur when:

• You are using an external monitor connected to your computer
• Your HDMI cable or monitor is not compatible with the HDCP 2.2 standard
• You are watching select programming on a first-generation Amazon Fire TV or various Android Mobile/TV devices

For more information on this error and to see available troubleshooting, visit this article.